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Fagerhult Group is a global lighting and technology company made up of 16 independently operated brands. Each brand runs its own IT and HR environment. That independence is part of the group's operating model and commercial strength.

But independence at scale comes at a cost.

Across the group, there were 12 separate Microsoft Entra ID tenants and HR data spread across multiple systems and CSV feeds. The workforce was split between desk-based employees with M365 accounts and deskless workers without them. There was no consistent way in, and it was clear that no one had a complete view of who needed access to what, or whether that access was current.

And when Fagerhult began planning the rollout of Workvivo as a shared communications platform across all 16 brands, the identity problem could no longer sit in the background. Every employee needed access. Not just desk-based employees, every single one of the 4,000 people across the group, regardless of brand, role or how they work.

The goal was clear. Provide secure, consistent access for every employee without forcing brands to change their existing infrastructure.